Help and “Ask a question”

Read the user guide, save it as a PDF and contact support when something is unclear.

The “Help” section contains the user guide for every part of the system. Each section shows step-by-step instructions, rules, tips and a screenshot. You only see the sections you are allowed to use.

Opening a guide

Open the “Help” section in the left menu.

Select the section you need from the list on the left, or type a word in the search box at the top (e.g. “invoice”).

On any page, click the “?” button in the top bar to open the guide for that page directly.

Saving as PDF

Open a section and click “Save this section as PDF” — only that section opens in print view.

If you need the whole manual, click “Save the whole guide as PDF” — it is prepared with a cover page and a table of contents.

In the print window that opens, select “Save as PDF” in the “Destination” field and click “Save”.

Asking a question

In the “Help” section, open the “Ask a question” tab, or click “Ask about this section” at the bottom of a section.

Enter the subject and describe your question in detail: which page you were on, what you wanted to do and what happened.

Click “Send”. The request goes to the platform support team.

You receive a notification when a reply arrives; the conversation appears in the “Ask a question” tab, where you can add more messages.

Once the issue is resolved, click “Close”.

Rules

Each user sees their own requests; the company admin sees all requests from the company.

You can still send requests even if your subscription has expired.

Request statuses: “Open” — waiting for a reply, “Answered” — support has replied, “Closed” — the issue is resolved. If you write a new message on a closed request, it is reopened.

A specific question gets a faster answer: include the page name, the order or customer number and the error message.