7 questions before ordering a website: choosing a site that brings sales
Seven questions to ask before ordering a business website: where enquiries go, who answers, edits, domain, hosting, measurement and the link between the site and the CRM.
· SBT Consulting & Solutions
7 questions
- Where do form enquiries go — to an inbox, or to a system where they cannot get lost (a CRM)?
- Who answers an enquiry and how fast? Is there a responsible person and a reminder?
- How will you see how many enquiries came from the site and how many became sales?
- Who changes texts, prices and images, and do you pay for every change?
- Whose name is the domain registered in? Who handles hosting, SSL and backups?
- Does the site work well on phones, and are there quick contact options like WhatsApp and Telegram?
- When the cooperation ends, how do the site, the data and the domain stay with you?
Why the website and the CRM should be planned together
The website brings the customer; the CRM takes them to the sale. When an enquiry becomes a lead in the CRM, the responsible employee gets a task, the source is recorded, and at month end you can see how many sales the site brought. Without that link the site is just a business card.
SBT Web: a website by subscription, enquiries go to SBT CRM
SBT Web is a website subscription: design, development, hosting, SSL, domain and monthly edits in one monthly fee, plans from 63 ₼/month (excl. VAT). Form enquiries go straight into SBT CRM as leads. With both SBT Web and SBT CRM, both get 20% off. More: web.sbt.az.
Frequently asked questions
Must the website and the CRM come from the same company?
Not necessarily, but enquiries from the site must reach the CRM automatically. When one team builds both, that link works from day one.
Where do SBT Web enquiries go?
Into SBT CRM as leads; the responsible employee gets a task and a notification.